Biogen Direct
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Customer Service

5025 Plano Parkway
Carrollton, TX  75010




Welcome to BiogenDirect

Please note that invoice remaining balances may not be reflecting correctly due to recent upgrades to our systems.  We are working to correct the issue, however if you need confirmation of your invoice balance please contact our Accounts Receivable team at 855-706-8346 Option 1 or by email at  Thank you for your patience.

BiogenDirect is your portal for access to VUMERITY® (diroximel fumarate), Tecfidera® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a dedicated team to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.

If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit If you would like more information about PLEGRIDY, please visit If you would like more information about VUMERITY, please visit


Customer Service Hours

Monday - Friday
7:30 AM - 7:00 PM Central Time

Online Hours

For your convenience, orders can be submitted online 24 hours a day.

Holiday Hours

November 24 & 25, 2022

December 26, 2022

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