Biogen Direct
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BiogenDirect
Customer Service

5025 Plano Parkway
Carrollton, TX  75010

biogendirect@icsconnect.com

Phone:
1-855-706-8346

Fax:
1-855-504-6900

 

Welcome to BiogenDirect

 

 

 

 

Our offices will be closed for the Fourth of July holiday on Friday, July 4th, 2025. Orders received by 6pm CST on Wednesday, July 2nd will ship for delivery on Thursday, July 3rd.   Orders received by 6pm CST on Thursday, July 3rd will ship on Sunday, July 6th for delivery on Monday, July 7th.  Orders received after 6pm CST on Thursday, July 3rd will ship on Monday, July 7th. Please contact our customer service department at 855.706.8346 if you have any questions.

 

BiogenDirect is your portal for access to VUMERITY® (diroximel fumarate), Tecfidera® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a dedicated team to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.

If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit 
www.tecfidera.com. If you would like more information about PLEGRIDY, please visit www.plegridy.com. If you would like more information about VUMERITY, please visit www.vumerity.com.

 

Customer Service Hours

Monday - Friday
7:30 AM - 7:00 PM Central Time

Online Hours

For your convenience, orders can be submitted online 24 hours a day.

Holiday Hours

Independence Day 
July 4, 2025

Labor Day 
September 1, 2025

Thanksgiving Day
Nov 27, 2025

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