Biogen Direct
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BiogenDirect
Customer Service

5025 Plano Parkway
Carrollton, TX  75010

biogendirect@icsconnect.com

Phone:
1-855-706-8346

Fax:
1-855-504-6900

 

Welcome to BiogenDirect

 

 

 

 

 

Our offices will be closed for the Labor Day holiday on Monday, September 1, 2025. Orders received after 6pm CST on Thursday, August 28th will ship on Tuesday, September 2nd. Please contact our customer service department at 855.706.8346 if you have any questions.

 

We’re thrilled to announce an upcoming change to our website.

We’ve been hard at work making everything faster, sleeker, and more user-friendly just for you. With improved navigation, a modern design, and great new features, our new site is designed to make your experience better than ever.

In addition, we'll be adding additional security implementing multi-factor authentication for enhanced security making your account better protected.

We can’t wait for you to explore it! Stay tuned for the official launch and get ready to enjoy a whole new way to connect with us online.

 

BiogenDirect is your portal for access to VUMERITY® (diroximel fumarate), Tecfidera® (dimethyl fumarate), and PLEGRIDY® (peginterferon beta-1a). You can count on BiogenDirect to provide helpful customer service, with a dedicated team to take your call. Ordering product is quick and easy, allowing you to focus your time on your customers and their needs.

If you would like to speak with a Customer Service representative, please call
1-855-706-8346. If you would like more information about TECFIDERA, please visit 
www.tecfidera.com. If you would like more information about PLEGRIDY, please visit www.plegridy.com. If you would like more information about VUMERITY, please visit www.vumerity.com.

 

Customer Service Hours

Monday - Friday
7:30 AM - 7:00 PM Central Time

Online Hours

For your convenience, orders can be submitted online 24 hours a day.

Holiday Hours

Labor Day 
September 1, 2025

Thanksgiving Day
Nov 27, 2025

Day After Thanksgiving Day
Nov 28, 2025

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